IMPORTANT: PLEASE INSPECT ALL PACKAGES FOR DAMAGE BEFORE SIGNING FOR THEM; REFUSE IF DAMAGED. Do NOT sign for any packages that you have not thoroughly inspected for damage. Please OPEN all boxes, and check for damage on the merchandise before accepting it. If the merchandise is damaged please refuse the damaged merchandise. If for any reason the truck driver will not allow you to thoroughly inspect all of the merchandise please write 'CARTONS DAMAGED' clearly on the delivery receipt; If there are ANY signs of damage on the carton (Including scratches, dings, dents, marks, or any other sign of possible mishandling) please make sure the driver waits for you to inspect all of the packages. If an item has concealed damage, please notify our Customer Service Department within 24 hours so that a claim can be processed. If concealed damaged merchandise is received please hold the original carton and damaged merchandise for inspection; OTHERWISE NO CLAIM, REPLACEMENT, OR REFUND CAN BE HONORED.
If you are receiving a Indoor Tanning Bed, it is the CUSTOMER'S responsibility to off-load the island from the Semi-Truck. Tanning beds DO NOT qualify for Garage Delivery. All shipments that require LTL delivery are delivered to your Garage only; packages will not be delivered in the home or up any stairs. In order to qualify for garage delivery the trucking company must be able to get a pallet jack from the end of your driveway to your garage; you must have a paved driveway. If you do not meet these requirements the item will be left at the end of your driveway and it is your responsibility to move the unit from there. If you have any questions regarding this policy or receive damaged merchandise please contact us immediately Toll-Free at 800-667-9189.
- If there are any damages they must be brought up to us upon delivery.
- Delivery time: 2-7 business days. (3-5 days avg.)
- FL purchases are subject to 6 % Sales tax.
- All defective returns handled on a repair/replacement basis only.
- Returns: 30 days.
- All non-defective returns subject to a 20% restocking fee.
- Customer is responsible for Return Shipment Charges both ways.
- No shipping charges can be refunded.
- All returns must have Return Merchandise Authorization number.
- Please contact our customer service department for more information.
- We are not responsible for typographical errors.
- We want you to be satisfied with your purchase. Return instructions are available by e-mail. All returns must be in original factory condition. Return shipments must be prepaid by customer returning merchandise. We don't accept COD shipments. Return Merchandise Authorization (RMA) number must be obtained through a Customer Service Representative by E-mail at firstname.lastname@example.org. Returned packages will not be accepted without the RMA number on the outside of the package. Due to the nature of our products, we are not able to return inventory to our vendors, therefore, we must charge a 20% re-stocking fee on all non-defective returns. Please note that we cannot refund shipping costs. New merchandise may be returned or exchanged within 30 days of purchase. We will notify you via e-mail of your refund once we have received and processed the returned item. We will not issue credits until the merchandise has been received and inspected. All products must be returned in the original carton.